Frequently Asked Questions
Everything you need to know about shopping with INTERSPORT Australia.
What are your delivery options and costs within Australia?
We offer standard and express shipping across Australia via Australia Post and StarTrack. Shipping is free on all orders over $150, while orders under this amount incur a flat rate fee calculated at checkout.
Can I return an item if it doesn't fit or if I change my mind?
Yes, we offer a 30-day return policy for most items. Products must be in their original condition, unworn, with all tags attached. You can return items via mail or at any of our participating physical store locations.
How do I track the status of my online order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay, Zip, and PayPal.
Are the products sold on your website authentic?
Absolutely. INTERSPORT Australia is an authorized retailer for all the brands we carry, including Nike, Adidas, ASICS, and New Balance, ensuring you receive 100% authentic sporting goods.
Do you offer Click & Collect services?
Yes, Click & Collect is available at many of our locally owned and operated stores. Simply select the 'Click & Collect' option at checkout and choose your preferred store for pickup.